Case Study: Employee Engagement
Case Study: Employee Engagement
Business Challenge: How do we ensure that our employees are engaged and aligned with our core values?
With the arrival of a new CEO, this leading Eurasian home improvement retail group faced a change in strategic direction, a downsizing of the corporate centre by more than 30% and new expectations for the organisation’s core values to guide behaviour change, convey direction and purpose and communicate what was important. Right Management was hired to perform competency modelling and employee engagement services to ensure that the workforce was aligned with the new organisation’s objectives and values. We provided a pragmatic consultative approach—first working to understand the client’s business style and the challenges and pressures facing the organisation, then conducting one-on-one interviews with all members of the Leadership Team to identify the three key issues that would drive development of the competency model. To support rollout of the new model, we facilitated workshops that made clear the link between the organisation’s values and performance management, and worked with general managers to ensure that the model made allowances for the differences in operations and cultural sensitivities for each country. The model provides the client with a performance management framework and a tool for coaching: essential to developing a high-performance culture.